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Frequently Asked Questions

General Questions

What is Travel Bridge Pakistan?

Travel Bridge Pakistan is a comprehensive travel service provider that specializes in offering personalized travel solutions for visitors to Pakistan. We handle everything from airport transfers and accommodation to local transportation and concierge services, ensuring a seamless and stress-free travel experience.

Who can use Travel Bridge Pakistan’s services?

Our services are available to all travelers visiting Pakistan, including expatriates returning home, tourists, business travelers, and anyone seeking a convenient and personalized travel experience.

How do I book your services?

Booking with Travel Bridge Pakistan is easy. Simply visit our website, choose the services you need, and follow the booking instructions. You'll receive a confirmation email once your booking is complete.

What are your operating hours?

Our services are available 24/7 to accommodate travelers arriving and departing at any time. Our customer support team is also available around the clock to assist with any inquiries.

How does Travel Bridge Pakistan ensure the quality of its services?

We work with a carefully selected network of partners to provide high-quality services. Our team regularly reviews and monitors our service providers to ensure they meet our standards of excellence.

How do your pick-up and drop-off services work?

Our pick-up and drop-off services include airport transfers and transportation to and from your accommodation. Our travel manager will meet you at the airport, assist with your luggage, and ensure you arrive at your destination safely and comfortably.

Can I book just a pick-up or drop-off service?

Yes, you can book either a pick-up or a drop-off service, or both, depending on your needs.

How do I find my travel manager at the airport?

Your travel manager will contact you prior to your arrival and will be waiting for you at the designated meeting point with a sign bearing your name.

What if my flight is delayed?

We track your flight status to ensure that our services are aligned with your actual arrival time. If your flight is delayed, your travel manager will adjust the pick-up time accordingly.

How do you select accommodations for customers?

We select accommodations based on your preferences, such as location, type of stay (hotel, apartment, home), and specific amenities. We work with a network of trusted partners to find the best available option that meets your needs.

Can I choose my hotel or accommodation provider?

We do not disclose the names of our partner hotels or accommodation providers that you will be staying with prior to your arrival. However, we ensure that the accommodation you receive meets your specified preferences and standards.

What types of accommodations do you offer?

We offer a range of accommodations, including hotels, serviced apartments, and homes. Whether you're looking for luxury, comfort, or budget-friendly options, we have something for everyone.

Can I make changes to my accommodation booking?

Yes, you can request changes to your accommodation booking by contacting our customer support team at least 48 hours prior to your arrival. We will do our best to accommodate your request based on availability.

How does your local transportation service work?

We provide personalized vehicle options based on your preferences. Simply specify the type of vehicle you need and we'll arrange it for you through our network of trusted car rental agencies. Your vehicle will be ready and waiting for you upon arrival.

Can I choose the car rental agency?

We do not disclose the names of our partner car rental agencies. However, we ensure that the vehicle you receive meets your specified preferences and standards.

What types of vehicles are available?

We offer a variety of vehicles, including compact cars, SUVs, luxury vehicles, and more. We'll match you with the perfect car based on your needs and preferences.

Is there a minimum rental period?

We offer flexible rental options to suit your schedule, whether you need a vehicle for a day, a week, or longer. The minimum rental period that we offer is 12 hours. There is no maximum limit to the period that you can rent a car for.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash payments upon the commencement of services.

How does your payment process work?

  • 25% of the total amount is deducted as an advance payment.
  • 50% is deducted on the day of the commencement of services, which can be paid in cash or online.
  • The remaining 25% is deducted after the completion of services.

What is your refund policy?

Refunds are processed based on the stage of service delivery:

  • If canceled before the commencement of services, a 25% advance payment is non-refundable.
  • If canceled on the day of commencement, 50% of the total amount is non-refundable.
  • Once the services have been completed, no refund is provided for the final 25%.

How do I request a refund?

To request a refund, please contact our customer support team with your booking details at [email protected] and we will review your request and process any eligible refund according to our refund policy.

How can I contact customer support?

You can reach our customer support team 24/7 via phone at +92 347 4991953 or email at [email protected]

What happens if I need to cancel or change my booking?

If you need to cancel or change your booking, please contact our customer support team as soon as possible. We'll assist you in making the necessary adjustments according to our cancellation and refund policies.

What if I have a special request?

We strive to accommodate special requests whenever possible. Inform us of any special requirements or preferences when booking, and we'll do our best to fulfill them.

What should I do if I encounter an issue during my trip?

If you experience any issues during your trip, please contact our team immediately at the contact number provided above or speak with your travel manager.

Can I speak directly with my travel manager?

Yes, once your booking is confirmed, your travel manager will be in touch with you directly to coordinate your services. You can contact them for any on-the-ground support during your trip.

How do you handle customer complaints?

We take customer satisfaction seriously. If you have a complaint, please contact our customer support team with the details. We will investigate the issue and work to resolve it to your satisfaction.

Do you offer any discounts or promotions?

We occasionally offer discounts and promotions to our customers. Follow us on social media and subscribe to our newsletter to stay updated on the latest offers.

Do you offer travel insurance?

Travel Bridge Pakistan does not currently offer travel insurance. We recommend that you arrange your own travel insurance to cover any unforeseen circumstances during your trip.

Can I book multiple services at once?

Yes, you can book multiple services, such as accommodation, local transportation, and airport transfers, all in one transaction. Our platform is designed to make the process as seamless as possible.

How do I provide feedback on your services?

We value your feedback and are always looking to improve our services. After your trip, you'll receive an email inviting you to share your experience. You can also provide feedback through our website or by contacting customer support.

Are there any additional fees for your services?

Our prices are transparent, and any applicable fees will be clearly stated at the time of booking. There are no hidden charges, and all costs are included in the initial quote unless you request additional services during your trip.

How do I stay updated on new services or promotions?

Follow us on social media and subscribe to our newsletter to stay informed about new services, promotions, and special offers. We regularly update our channels with the latest news and deals.

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